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Incident IQ Announces Major Platform Enhancements for K-12 Technology Support

Incident IQ Apps Architecture and Asset Management Pro Will Debut at the ISTE Conference in Chicago, June 25-27, at Booth #2033

ATLANTA (June 20, 2018)Incident IQ, the technology support platform built for K-12, will introduce new features at ISTE 2018 that enable unprecedented support for the technology that K-12 students, teachers and leaders rely on in today’s modern classrooms. K-12 technology support teams will be empowered by a new Incident IQ Apps Architecture that enables immediate, efficient support for dozens of popular K-12 technologies, and Asset Management Pro, which enhances asset visibility and control on desktop and mobile platforms. This pair of major platform enhancements headlines a host of new features that will be demonstrated in the Incident IQ Booth (#2033) in Chicago.

Apps Architecture

New Apps Architecture expands the functionality of Incident IQ, with workflows built to enhance support for K-12 learning applications and data management systems that are critical to both administrative and curriculum delivery functions in K-12. Pre-built support workflows, API integrations, and pre-populated Knowledge Base libraries work to quickly empower support teams and reduce the time to resolve frequent support requests. Apps Architecture makes it easy to install an Incident IQ support app so that K-12 IT leaders can readily customize their district’s instance of Incident IQ.

Asset Management Pro

Asset Management Pro provides even more tools and features for enhanced management of ballooning quantities of student and classroom devices and related technology.

Incident IQ now makes asset history and details readily accessible from any screen with desktop and mobile scanning. Features like mobile GPS verification, funding source, and warranty attachments are readily accessible. Bulk asset management eliminates tedious, redundant tasks otherwise required for fleets of student devices – now districts can update location, owner and warranty information for numerous assets at once. Finally, Incident IQ empowers district policymakers to encourage good device stewardship from students with efficient workflows for collecting, storing and distributing devices and linked assets from and to the same “student owner” year-over-year.

To learn more, visit the Incident IQ Team at ISTE (Booth #2033) or

About Incident IQ

More than a help desk, Incident IQ is a technology support platform that empowers school districts to manage all the hardware, software and systems that teaching and learning depend on. Incident IQ is built from the ground up for today’s K-12 with simple ticket submission for teachers and students, efficient workflows for support teams, and powerful analytics for leaders. Learn more at


Matthew Krivanek
(678) 750-0340

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