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Georgia school system completes 1:1 deployment in record time

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Incident IQ™ shrunk deployment time per school from days to hours

November 7, 2017 (ATLANTA) — Henry County Schools (HCS) achieved an average deployment rate of 1,000 student devices per hour using Incident IQ™. HCS completed a 36,000 student device deployment and assignment in under two months — averaging two hours per school across more than 50 schools in the district. Incident IQ is a K-12 technology support platform that is designed to streamline help requests — and when used to manage device deployment — enabled HCS to assign hardware to students in a matter of seconds.

“This was the smoothest hardware roll-out that I’ve ever been a part of,” said Chris Davis, Director of Technology Operations at Henry County Schools. “We could not have accomplished this as quickly and as accurately using any other system.”

It often takes multiple days to deploy devices to a large school. However, with the productivity gains realized by Incident IQ, individual schools — elementary, middle, even large high schools — assigned and deployed devices to students within a single morning.

“Incident IQ was the essential component in ensuring success for a rollout and implementation this aggressive. The primary goal of our Empower HCS initiative is to enable the learning experiences we value for our students, so providing these devices in the timeframe our district partners requested was a high priority,” said Dr. Brian Blanton, Assistant Superintendent for Technology at Henry County Schools. “By having such an organized technical support infrastructure in place for our schools, our student learning devices were distributed efficiently and our students and teachers were able to more quickly put these to use.”

The differentiating factor is Incident IQ’s asset management tools. Distributing and assigning devices to students is as simple as a scan and a click, and the device is ready for student use. The Incident IQ platform ties asset data to student user profiles synced with the district’s student information system. This ensures that devices are accurately matched to the assigned student from the moment devices are distributed.

“We created Incident IQ to help school districts manage and improve support for all technology — hardware, software, network elements and information systems — critical to teaching and learning,” said Chief Software Architect Jason Martin. “Streamlining a large device deployment is an important step toward comprehensive technology support for the classroom.”

To learn more about Incident IQ, and how it helps school districts with hardware, software, and facilities support, visit

More about Henry County Public Schools

The Henry County Public School system, located in Henry County, Georgia, is the eighth largest school district in the state, comprised of 50 traditional schools and multiple specialty programs. Over 42,000 students are currently being served by HCS. “EmpowerHCS” is the district’s personalized learning program designed to provide the resources and support necessary for student and teacher success. As a component of this support, all students and teachers in the district receive learning devices and access to a digital learning environment. Learn more at

More about Incident IQ

Incident IQ is the help desk and support platform built for schools to manage hardware, software and online information systems that K-12 districts rely on to deliver 21st century teaching and learning. Incident IQ makes it easy for teachers and students to access help quickly. It empowers the entire IT team with efficiency tools for instructional technology support, hardware technicians, network managers, and student data and information systems specialists. Incident IQ provides district leaders with rich analytics for improved, data-driven decision making. Additionally, Incident IQ has a suite of asset and facilities management tools to aid districts that need a comprehensive solution.

Using single sign-on, Incident IQ can be accessed from any web-connected desktop or laptop and is also available via native iOS and Android apps. Learn more at


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