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July 2018 Release

What’s New in Incident IQ – July 2018

This month's product enhancements include enhanced onboarding, an enriched knowledge base editor, better control over asset imports, and improved custom fields. Discover some of the new features contained in the July 2018 Monthly Enhancements release...

Incident IQ Extends Product Leadership with Latest Release

ATLANTA (February 6, 2018) — Incident IQ unveils the latest enhancements to its leading K-12 technology support platform in its Winter 2018 release. Incident IQ—more than a help desk—is the cloud-based technology support platform that empowers school districts to effectively support all the hardware, software...

Win a day at Disney from Incident IQ

Incident IQ is giving away four (4) one-day tickets* to Walt Disney World Resort in Orlando, Florida. Enter to win by liking Incident IQ on Facebook (facebook.com/incidentiq) or by following us on Twitter (twitter.com/incidentiq). Each social media follow counts as a contest entry, so follow...

Exciting Enhancements to Incident IQ’s Ticket Wizard

Ticket submission is now faster and easier than ever before with a streamlined design, fewer clicks required and more enhancements that include: Smart Search: New search functionality allows users to quickly specify a device, system, issue, location or user. Favorites: Users can now designate devices...

Incident IQ™ takes the Student Privacy Pledge

ATLANTA (June 27, 2017) — In partnership with the Future of Privacy Forum (FPF) and the Software & Information Industry Association (SIIA), Lexicon K-12 Solutions has taken the Student Privacy Pledge to ensure the new Incident IQ help desk platform protects student data. As part...

A new platform to redefine K-12 IT management

ATLANTA (June 25, 2017) — Lexicon Technologies launches Incident IQ, a new K-12 help desk platform that fills critical gaps currently overlooked in education. Incident IQ is the only tool that answers the growing demand for technical support and leader empowerment (two of ISTE’s Essential...