What’s New in Incident IQ – May 2019
Incident IQ’s May enhancements are live. You’ll find a number of new apps, as well as enhancements and bug fixes. Read on to learn more about the changes found in our May 2019 update, as well as our upcoming webinar.
New App: Spare Pool
Building on the suite of tools in Asset Management Pro, Spare Pool by Incident IQ allows IT teams to efficiently manage spare device levels across an entire district. Easily check devices in and out of spare pools, monitor spare device distribution and device levels, and designate groups of spare devices efficiently.
New MDM Integration: Jamf
Jamf is an MDM platform that manages Apple devices. This Jamf integration syncs district asset data into Incident IQ. District help tickets are complete with corresponding asset details. Automatically generate new assets in Incident IQ when devices are added in Jamf. Instantly assign ownership of a device in Incident IQ when a user logs in to a device.