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Platform
Incident IQ Platform
From help ticketing and IT asset management to maintenance work orders and more, the Incident IQ platform is revolutionizing the way school districts manage support workflows.
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Platform Features
Automations
Amplify your efforts with dynamic automations that streamline operations.
Analytics
Gain an unmatched level of insight into the performance of hardware and team members.
iiQ Academy
The iiQ Academy features self-guided training courses for K-12 staff and support teams.
API
Fully-featured API that allows districts to integrate the Incident IQ platform into their native systems.
Incident IQ Mobile
The power of asset & help ticketing capabilities in Incident IQ, right on your mobile device.
Community
Discuss and collaborate with other iiQ districts. Share best practices and suggestions for future enhancements.
Products
Products of the Incident IQ Platform
IT Asset Management
IT Help Desk
Event Management
Facilities Management
HR Service Delivery
IT Asset Management
iiQ Assets helps K-12 districts with:
Device and Asset Deployment
Get learning devices in student hands quickly with advanced tools built to handle K-12 deployments.
Inventory Management
Keep tabs on every device district-wide with an unrivaled level of detail.
IT Asset Management Reports
Use dozens of data-points to generate live-updating reports that keep everyone in the loop.
Remote Asset Management
Whether you're on-site or working remote, iiQ Assets has your team covered.
Inventory Audits
Efficiently conduct device audits with smart scheduling and versatile verification tools.
IT Help Desk
iiQ Ticketing helps K-12 districts:
Quickly Submit Help Tickets
Empower users to submit help requests in seconds. Pre-made support flows make ticket creation a snap.
Manage Help Tickets
Assign, work, and manage tickets with powerful workflows and automated actions.
Integrate Asset Data
Integrate help ticketing and asset data for a complete support experience.
Monitor Service Trends
Keep an eye on support trends and response times with detailed analytics.
Manage Remote Support
Provide superior IT support with tools built for distance learning environments.
Event Management
iiQ Events helps K-12 districts:
Streamline Event Registration
Customizable registration forms prevent double-booking and capture the info that building teams need.
Approve Event Requests
Give the go-ahead by building single or multi-stage event approval workflows.
Prepare For Upcoming Events
Once an event is approved, get ready by building workflows that automatically send preparation tasks to the appropriate teams.
Stay Synced with Event Calendars
See upcoming events at-a-glance, or build custom views that display events relevant to your area of operation.
Facilities Management
iiQ Facilities helps K-12 districts:
Streamline Work Orders
Assign, manage, and get work orders done with powerful tools and automations.
Plan Preventative Maintenance
Oversee preventative maintenance projects with easy-to-use, customizable workflows.
Track Parts and Labor
Reliably track part usage and labor costs down to the individual work order.
Generate Maintenance Reports
See a breakdown of key metrics and team performance with detailed analytics.
Manage Event Planning
Manage district events with tools built for K-12 facilities teams.
HR Service Delivery
HR Service Delivery helps K-12 districts:
Onboard District Employees
Get out of your inbox, keep everything organized, and automatically assign tasks to the right employee or department.
Create and Distribute HR Forms
Design custom forms, digitally distribute and collect documents, and export completed paperwork with Form Designer.
Manage HR Help Requests
Eliminate drive-by requests and provide K-12 district staff with an easy-to-use portal to submit HR support requests.
View HR Analytics
Improve the performance of your K-12 HR department with relevant data that matters to your team.
Learn
Product Updates
Pricing Basics
Getting Started with Incident IQ
Apps & Integrations
Categories
Most Popular
Asset & MDM
SIS Integrations
SSO Integrations
Payments & Fees
Learning Applications
Remote Assistance
Utilities
Most Popular
Most Popular
App & Integrations expand functionality and securely connect district systems to the Incident IQ platform.
See the most popular apps that bring additional functionality to Incident IQ, and the integrations that bring relevant data to staff and technicians.
See All Apps & Integrations
Google Devices
Jamf Pro
Advanced Ticketing
Support Scheduler
Mosyle Manager
Screen Recorder
Asset & MDM
MDM Integrations
Integrate asset data for greater device support.
By integrating district asset management data into incident IQ, teachers and students can quickly submit data-rich help requests to support staff. Devices are associated with user accounts, and detailed histories of every asset are maintained.
See All Asset & MDM integrations
Google Devices
Jamf Pro
Microsoft Intune
Microsoft SCCM
Mosyle Manager
Jamf School
SIS Integrations
SIS Integrations
Securely sync user info and receive data-rich help requests.
SIS integrations provide valuable data throughout the support process. Roster and schedule data is populated into ticket submission workflows, and asset management is enhanced with enriched user information.
See all SIS Integrations
Aeries
Infinite Campus
Aspen SIS
ClassLink SIS
Banner SIS
PowerSchool SIS
SSO Integrations
SSO Integrations
Provide easy access with single sign-on.
Incident IQ integrates with leading SSO providers, allowing easy access to the Incident IQ platform. One-click logins- no extra passwords to remember. Districts can customize their Incident IQ login page, tailoring the look, feel and login options that suit their needs.
See all SSO Integrations
Enboard SSO
Google SSO
Microsoft ADFS SSO
Rapid Identity SSO
Microsoft Azure SSO
ClassLink SSO
Payments & Fees
Payments & Fees Integrations
Payments & Fees
Payment integrations securely sync school-related fee data between Incident IQ and third-party payment providers.
See all Payments & Fees Integrations
Fee Tracker
InTouch Receipting
MySchoolBucks
Square
Stripe
Vanco Payments
Learning Applications
Support Flows
Tailored workflows for better learning app support.
Support Flows provide schools with workflows built around popular learning applications. Custom issue types, recommended resolution actions, and pre-populated knowledge base solutions work together to provide a complete support experience.
See all Learning Applications
BrainPOP
ClassDojo
Code.org
HMH ThinkCentral
Kahoot!
Khan Academy
Remote Assistance
Remote Assistance Integrations
Launch a remote desktop session right from a help ticket.
Integrations that make it simple to begin a secure remote desktop session in seconds, directly from the relevant help request.
See all Remote Assistance Integrations
Chrome Remote Desktop
Microsoft Quick Assist
Microsoft RDP
Support Messenger
Zoho Assist
BeyondTrust Bomgar
Utilities
Utilities
Powerful apps that add extra support functionality.
Utilities are additions to the Incident IQ platform that provide support teams with even more tools to assist teachers and students.
See all Utility Apps
Fee Tracker
Password Assistant
Policy Manager
Rollout Scout
Screen Recorder
Spare Pool
Built for K-12
Incident IQ is built for K-12 school districts
Pricing
Incident IQ is modular – pay for what you need. Our pricing model is tailored for school districts of all sizes.
Success Stories
Hear from users on their experiences getting started with Incident IQ, managing assets, fielding support requests, and more.
Student Privacy Pledge
Incident IQ has taken the Student Privacy Pledge, affirming that K-12 student information is kept private and secure.
Comparisons
See how Incident IQ compares against various types of workflow solutions.
Resources
Blog
Events
On Demand Video Library
School Asset Management Resource Hub
K-12 Sysadmin Resource Hub
Managing Chromebooks Resource Hub
Facilities Management Resource Hub
Blog
Mastering Inventory Audit Procedures for K-12 School Districts
Check out our guide for some best practices to consider when planning your district's next device audit.
Read Article
Events
Upcoming Event: NYSCATE 2023
November 18 - 21
NYSCATE (The New York State Association for Computers and Technologies in Education), is a non-profit, professional organization representing more than 25,000 technology using educators and administrators in New York State. NYSCATE is an affiliate of the International Society for Technology in Education (ISTE), and cooperates with such partners as the New York State Education Department, state and national educational organizations, private sector corporations, and publishers to further the use of technology in our schools. The conference will be held at the Riverside Convention Center in Rochester, NY on November 18-21, 2023 Booth #208
LEARN MORE
On Demand Video Library
A video library full of helpful resources
Learn more about Incidient IQ with full-length webinars and feature deep-dives.
See Full Library
School Asset Management Resource Hub
A collection of resources to help your district better manage school assets.
READ MORE
K-12 Sysadmin Resource Hub
Resources that address the challenges K-12 system administrators are faced with.
K-12 Sysadmin Resource Hub
Managing Chromebooks Resource Hub
Guides and articles to help your district best manage Chromebook devices.
READ MORE
Facilities Management Resource Hub
Resources to optimize building maintenance operations.
READ MORE
Company
About Incident IQ
Based in Atlanta, Georgia, the Incident IQ team is dedicated to building the best support tools possible for K-12 school districts.
Learn More
Newsroom
Careers
Contact
iiQ Technology Leadership Council
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