Ticket Management
Work smarter, not harder.
Get help tickets closed quicker than ever before. iiQ Ticketing contains a suite of management tools designed to help K-12 IT teams handle support requests across an entire district.
Custom Dashboard
Customizable elements display tickets based on status, priority, location, request type, and more.
Start your day with Incident IQ.
The iiQ Ticketing Dashboard puts your work front and center, as soon as you log in.
Stay in the Loop
With Notification Center, never miss an update to tickets you’re working or following.
Powerful tools for prioritization.
Features that make it simple to organize your team’s workload.
Ticket Priority
Stay on top of critical tickets.
Tickets can be automatically escalated, the longer they remain open. Set priority levels for different ticket types, ensuring urgent requests always land at the top of your team’s inbox.
Filter Engine
Find exactly what you're looking for.
iiQ Tickets has powerful filtering capabilities that allow users to sort tickets by issue type, location, priority, hardware model, and more.
Custom Views
Customize your views.
Save user-defined filters as custom views. Custom views can be shared among team members, keeping everyone on the same page.
Ticket Flyout
Jump into a ticket without losing your place.
The Ticket Flyout allows users to quickly view ticket details, without leaving their current view.
Work tickets with ease.
With iiQ Ticketing, help requests are structured so that agents have all the information they need to begin working a ticket immediately.
Amplify your team’s efforts with automations.
iiQ Ticketing contains a suite of productivity enhancements that ensure your teams are working efficiently.
Rules Engine
Compose powerful automated actions.
Rules Engine automatically sorts and routes tickets, assigning priority, service level agreements, and appropriate teams or agents to each help ticket.
Batch Actions
Get more done with less clicks.
Close tickets in bulk. Apply resolution actions, reassign tickets, and change the status of multiple tickets at once. Combine tickets into work packages, where tickets can be grouped and worked in bulk, or in succession.
Ticket Templates
Create templates for common requests.
Generate pre-populated tickets with a single click. Create ticket templates for commonly submitted tickets, and save district call centers an enormous amount of time.
