Get help tickets closed quicker than ever before. iiQ Ticketing contains a suite of management tools designed to help K-12 IT teams work smarter, not harder.
Customizable elements display tickets based on status, priority, location, request type, and more.
Start your day with Incident IQ
The iiQ Ticketing Dashboard puts your work front
and center, as soon as you log in.
Stay in the Loop
With Notification Center, never miss an update to tickets you’re working or following.
Powerful tools for prioritization
Features that make it simple to organize your team’s workload
Dynamic Ticket Priorities
Tickets can be automatically escalated, the longer they remain open. Set priority levels for different ticket types, ensuring urgent requests always land at the top of your team’s inbox.
iiQ Tickets has powerful filtering capabilities that allow users to sort tickets by issue type, location, priority, hardware model, and more.
Custom Views & Teams
Save user-defined filters as Custom Views. Custom Views can be shared among team members, keeping everyone on the same page.
Jump into a ticket, without losing your place. The Ticket Flyout allows users to quickly view ticket details, without leaving their current view.
Work tickets with ease
With iiQ Ticketing, help requests are structured so that agents have all the information they need to begin working a ticket immediately.
Amplify your team’s efforts with automations
iiQ Ticketing contains a suite of productivity enhancements that ensure your teams are working efficiently.
Batch Actions and Work Packages
Close tickets in bulk. Apply resolution actions, reassign tickets, and change the status of multiple tickets at once. Combine tickets into work packages, where tickets can be grouped and worked in bulk, or in succession.
Generate pre-populated tickets with a single click. Create ticket templates for commonly submitted tickets, and save district call centers an enormous amount of time.