Ticket Analytics
Go further with data-driven insights.
iiQ Ticketing provides unrivaled detail into the performance of K-12 technology and support teams.
Ticket Pipeline
Track every step of ticket resolution.
The Ticket Pipeline displays the average time tickets spend in each stage of resolution. Identify bottlenecks and see precisely where support workflows can be refined.
SLA Reports
Stay on top of team performance.
Make sure your team is meeting service requirements. SLA reports in iiQ Ticketing provide at-a-glance confirmation that IT teams are meeting service level agreements.
“Incident IQ helps me access analytics so much easier now. It’s changed the way I coordinate with my team.”
Jun Kim
Director of Technology
Moore Public Schools, OK
Filters
Craft custom reports.
Generate custom analytic reports using a variety of filters and data points. Create reports based on location, model type, issue type, and more.
Share insights with ease. Export analytic data to a spreadsheet, presentation or image with a single click.
