iiQ Ticketing — the help desk built for schools.
iiQ Ticketing is the help ticketing product that K-12 IT teams use to intelligently manage the hardware, software, and systems that today’s schools depend on.
Ticketing tools for teachers, support teams, and administrators
Receive data-rich help requests
Provide IT teams with information-rich tickets by default. No more hunting for info — iiQ Ticketing automatically populates requests with relevant data.
Why districts need a help desk built for schools
One-size fits all solutions are a forced fit for K-12 school districts
The K-12 technology challenge is unique. Enterprise help desks try to be everything for everyone — requiring enormous amounts of setup and customization to achieve desired results. The lack of focus on K-12 means that integrated district data like SIS, SSO, and asset data don’t make it into your workflow. These products are often priced for Fortune 500 companies, not K-12 districts.
Other K-12 solutions aren’t built for today’s classrooms
Other K-12 help desks were built in the days of stationary computer labs and bulky textbooks. Today’s 1:1 and blended learning initiatives present districts with a much more challenging task — supporting large deployments of devices that are constantly on the move. Legacy help desks simply aren’t built to support modern-day classrooms.
Philip D. Lacey, EdD
Director of Instructional
Niles Township High School District 219, Illinois
“The fact that Incident IQ was designed from top to bottom for a school means that we haven’t had to force-fit this solution. It’s intuitive, and users are able to navigate the system on their own with very little training.”
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