iiQ Ticketing
The help desk built for schools.
iiQ Ticketing is the help ticketing product that IT teams use to easily and intelligently manage hardware, software, and systems-related help requests.
Ticket Creation
Submit help tickets in seconds.
iiQ Ticketing was built to support everyone in a school. Simple help submission for teachers and students, powerful workflows for support teams, and detailed analytics for administrators.
Ticket Management
Receive and resolve data-rich help requests.
Provide IT teams with information-rich tickets by default. No more hunting for info — iiQ Ticketing automatically populates requests with relevant data.
Integrated Asset Data
Asset data enables better support.
By integrating asset data into a district’s help desk, support teams receive richer help requests and leaders gain insights into the performance of educational technology.
Ticket Analytics
Monitor trends and performance.
iiQ Ticketing assists leadership in identifying help request trends, and ensuring that resources are properly allocated to address support needs.
“The fact that Incident IQ was designed from top to bottom for a school means that we haven’t had to force-fit this solution. It’s intuitive, and users are able to navigate the system on their own with very little training.”
Philip D. Lacey, EdD
Director of Instructional Technology Services
Niles Township High School District 219, Illinois
Why districts need a help desk built for schools.
One-size fits all solutions are a forced fit for K-12 school districts.
The K-12 technology challenge is unique. Enterprise help desks try to be everything for everyone — requiring enormous amounts of setup and customization to achieve desired results. The lack of focus on K-12 means that integrated district data like SIS, SSO, and asset data don’t make it into your workflow. These products are often priced for Fortune 500 companies, not K-12 districts.
Other K-12 solutions aren’t built for today’s classrooms.
Other K-12 help desks were built in the days of stationary computer labs and bulky textbooks. Today’s 1:1 and blended learning initiatives present districts with a much more challenging task — supporting large deployments of devices that are constantly on the move. Legacy help desks simply aren’t built to support modern-day classrooms.
