GETTING STARTED WITH INCIDENT IQ

It’s easy to bring your district to a platform built for K-12.

The Incident IQ team works with your district to ensure success from day one.

Determine what parts of the platform works for your district.

Incident IQ is a modular platform, meaning that districts can choose the tools that they need most.

Choose from our four main products to target specific needs.

iiQ Ticketing logo
iiQ Assets logo in teal square

The onboarding process is made easy with Incident IQ Launchpad.

Incident IQ’s Launchpad onboarding process combines training with the actual configuration of your live site to assist districts in completing all necessary steps to launch your site as soon as possible. The Incident IQ support team will be available via phone, emails and in-product support tickets to assist and answer any questions along the way.

ONBOARDING TIMELINE

Six total hours of your team’s time from start to finish.

Stage 1: Kick-off

(60 minutes)

Goals: Establish power users. Set meetings schedules. Scope system integrations. Establish expectations for the Launchpad process.

Stage 2: Users

(60 minutes)

Goals: Verify user sync. Manage roles and locations. Configure permissions. Define and configure teams.

Stage 3: Assets

(45 minutes)

Goals: Review asset syncs. Asset imports. Training for device check-in/checkout. Spare Pool and auditing. Asset custom fields.

Stage 4: Ticketing

(60 minutes)

Goals: Setup models. Install support flows. Configure custom fields. Customize issues and actions. Setup automations.

Stage 5: Status Check

(45 minutes)

Goals: Assess site readiness. Configure miscellaneous site options for agens and requestors.

Stage 6: Agent Training

(90 minutes)

Goals: Prepare your technicians for working tickets, managing assets and supporting users in your district.

SUCCESS STORY

Watch how easy it is to get up and running.

Hear from a newly-onboarded district about their experience getting started with Incident IQ. In this video our team takes you through each step of onboarding.

Incident IQ is the best product I’ve seen in my 37 years of working with technology in education.

ERIN BRANDY

Technology Specialist
Gilmer County School System

Incident IQ has exceeded all expectations, and continues to improve. It helps keep all tickets organized, assets are manageable and Rollout Scout helps keep us on track.

G2 Reviewer

Expand your support with Apps & Integrations.

Apps & Integrations are powerful additions that tailor the Incident IQ platform to meet your district’s needs.

Apps

Extend the Incident IQ platform with apps that provide support teams with more tools to assist teachers and students.

LEARN MORE

Integrations

Connect student, asset, and account data to the Incident IQ platform for a richer, faster support experience.

LEARN MORE

Support Flows

Support Flows provide schools with turnkey workflows designed to support popular learning applications.

LEARN MORE

Ready to Talk?

Discover what Incident IQ can do for your district.