Incident IQ Mobile
We meet you where you are: everywhere. Incident IQ Mobile gives you access to key features of our help desk platform from anywhere in your district.
Access your work anywhere
Open tickets, work tickets, manage your workload and keep tabs on issues throughout your district—all from the palm of your hand. Incident IQ Mobile is a powerful extension of the desktop platform that enables you to advance your work across an entire district.
Collect & distribute devices instantly
All it takes is a quick barcode scan and you can distribute or collect a student device instantly with Incident IQ Mobile. Don’t worry about typing in asset tags or looking for a scanner, use the camera on your mobile device to get the job done quickly.
Stay on top of your work
Open a ticket
In less than one minute, teachers or support team members can enter a help ticket using Incident IQ Mobile. Incident IQ’s “start a ticket” functionality is just as intuitive on mobile as it is on desktop, allowing for rich tickets to be submitted with a few simple prompts.
View tickets your way
Custom views enables you to display a personal collection of filters for one-click access to tickets by location, issue type, time unresolved, and more. Use custom views to drive your daily workflow or review monthly trends—all from the palm of your hand through Incident IQ Mobile.
Synchronized task lists
Out and about? Jot down your priorities, and leverage that same to-do list whether on the go or at your desk.
Knock it out
Work tickets and resolve issues with Incident IQ Mobile. The mobile app equips you
with the essential tools necessary to support your district’s technology, anywhere.
Keep in touch
All from your device, communicate directly with teachers and fellow team members, or leave notes to give other team members the information they need to take a ticket to the finish line. Comment on tickets, assign tasks, and coordinate actions while you’re on the go.
Log your work
Track the steps taken towards solving a problem, and length of time to close a ticket. Resolution actions prompt steps toward a solution, and allow IT teams to keep an eye on the effort required to tackle each issue type.
Access tips & tricks
Knowledge Base articles are tied to tickets based on issue and device type. Access these in the field to guide you through resolution, or simply serve as a quick-reference reminder of your own best practices.
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