What if nearly every hardware, software, system and network ticket came with its own how-to article for resolution? It’s possible with Incident IQ’s Knowledge Base. Share winning solutions, establish consistent resolution actions, and direct teachers and students toward reliable self-help solutions.
A proven library of solutions
Knowledge Base articles are served based on ticket issue type. Support teams working a ticket are automatically connected with best practices, while teachers and students are presented with vetted solutions directing them toward self-resolution.
Establish foundational practices
School districts can create articles that align with their own technology, systems and support processes. It’s easy—drag and drop to add images and attachments.
Connect trusted sources
Don’t reinvent the wheel. When one technician uncovers a winning solution online, that external site can easily be linked to corresponding issues in Incident IQ—saving time for everyone else in your district, and providing access to helpful resources.
Incident IQ Support Apps
Incident IQ’s Apps Architecture means districts can load pre-built support apps that include Knowledge Base articles that correlate to common issues found when using a district’s learning applications, student information and learning management systems.
Resolve issues faster
Incident IQ is all about giving districts the tools they need to support the K-12 technology they depend on. Knowledge Base articles are at the center of that philosophy—providing fast answers to frequently encountered K-12 tech challenges.
Teachers can (sometimes) solve their own issues and get back to teaching.
Support staff are closing tickets faster, following recognized best practices.
Support work and resolution actions become consistent, and your results data is clear.