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Incident IQ built a K-12 help desk exclusively for school districts. With powerful extensions built to support the hardware, software, and systems K-12 districts depend on, you can offer greater support to your district by expanding your help desk to fit your needs.

Get a help desk that can:

Better support district software

With apps built to support leading learning applications, districts are provided with pre-populated Knowledge Base repositories for resolving issues, as well as ticket wizards built for tailored issue submission.

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Strengthen device management

Incident IQ has created powerful tools for K-12 device deployment. Rollout Scout streamlines device deployment, and contains advanced device storage tracking for year-over-year device distribution.

Additionally, integrations with Google Admin Console, Microsoft SCCM, and Jamf allow for seamless synchronization between your help desk and your device management platform.

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Distribute district policies and forms

With Policy Manager, schools can efficiently distribute policy agreements and forms of all types. Distribute policies inside Incident IQ or through a custom URL. Track policy acceptance by filtering users based on acceptance state.

Integrate with your data

Incident IQ features integrations with leading SIS and LMS platforms. Save users time and receive richer ticket submissions by synchronizing user roles, class schedules, and more.

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Grow with your district

Incident IQ’s modular approach to apps & integrations allows your help desk to grow along with your district. With quick installation and and an always-growing library of apps & integrations, Incident IQ is the K-12 help desk that’s built for schools, with the flexibility and features to fit your district.

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Featured apps:

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Google Device Data

Incident IQ features integrations that allow two-way synchronization between your help desk and your device management platform. Google Device Data, Microsoft SCCM, and JAMF integrations will save districts enormous amounts of time by synchronizing device management data inside your help desk.

K-12 Education Deployment Rollout Scout

Rollout Scout

We built Rollout Scout to assist with every phase of instructional technology deployment. Districts have reported deployment rates of over 1,000 devices per hour, and automatic ownership and storage tracking allows for year-over-year device deployment.

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Password Assistant

With Password Assistant, agents can reset a user password without leaving the relevant help ticket. Password Assistant works with leading Active Directory services, making password reset quick and easy.

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Ready to talk?

Discover what Incident IQ can do for your district.

Contact Us 1-877-747-3073 Schedule a Demo