Incident IQ Features
Built from collaboration with school systems, Incident IQ has the tools you need to efficiently meet IT support challenges posed by today’s technology-intensive classrooms.
Intuitive ticket submission
Incident IQ features a simple, step-by-step wizard to submit incident tickets in under a minute.
A few simple questions, along with the built-in asset information contained in Incident IQ, give support staff a head start on solving your school’s most pressing IT and facility incidents.
Asset information at your fingertips
Keep track of thousands of assets — and the users that rely on them. Our asset tracking system tracks the location and owner of every asset, highlighting the relationships between the staff and technology that keep your school running. Manage your devices, track the health of your hardware, and pro-actively stay on top of your inventory.
Have an existing asset management system?
No problem. Incident IQ integrates with the most popular asset management systems used by schools.
Rules Engine streamlines team workflows
Save time and keystrokes by putting Incident IQ’s Rules Engine to work for you. Easily create rules that automate manual tasks such as ticket assignment and prioritization.
Share solutions with Knowledge Base
If you’ve already solved a problem, why waste time solving it again? With Incident IQ’s Knowledge Base, IT support teams are shown best practices that correspond to their specific hardware or software issue types, allowing for speedy resolution.
Our Knowledge Base editor makes it simple to record and share your winning solutions. Tag articles with the appropriate devices and problem types, and Incident IQ will dispatch these solutions to users automatically.
Maintain detailed, organized ticket data while eliminating time consuming data entry tasks. Batch Ticketing provides the ability to update and resolve multiple tickets simultaneously.
Analytics for leaders
View the bigger picture of your technology and team performance with Incident IQ’s Analytics Explorer.
Gain insights to drive improvements and easily share reports with stakeholders. Uncover trends and pain points across dozens of key criteria, and identify solutions to better support teaching and learning.