Greenhill School has a facilities team of 15 employees who work on everything from plumbing to HVAC to event setup. They take care of 17 buildings that cover 440,000 square feet, having just added an additional 60,000 square feet with a new STEM and Innovation Center building. The team also manages over 12,000 events annually, for both internal groups and external community groups.
They looked at various software solutions for around two years to try and find one that would meet their needs. Many met some requirements, but would require extensive work-around programming to effectively accommodate them. The Facilities Department ended up choosing Incident IQ, as it was already working well for the Technology team and had ideal modules for expanding into facilities, events, and more.
“We felt that iiQ would be able to help us manage both our maintenance work orders, as well as our event needs. We also liked the fact that the [iiQ]… team was open to changes and updates that met our needs,” says Charlotte Barkouskie, Project Manager, Facility Operations and Services. “Incident IQ has made creating and assigning work orders easier and less time-intensive. We have automated some specific workflows to reduce the amount of work orders that need to be assigned by our administrative staff.”
The system has been received well by both those entering and receiving work orders. Charlotte says: “Every one of our staff who has used the new system has found it to be very user friendly. Our Facilities department has really been able to customize the questions asked to target specific information needed so that there isn’t so much back and forth between our department and the requestor. We also love the fact that all of our technology work orders and facilities work orders use the same system.”
The reporting feature in Incident IQ has been helpful as well. Charlotte explains: “I have used a report quite frequently lately. We have a new building that just opened and all the staff from that building have been placing their warranty issues as tickets into Incident IQ. I have then used the reporting feature to create an Excel document to share relevant work details with our general contractor.”
Overall, the team has been happy using Incident IQ for their Facilities team.
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Incident IQ is an award-winning workflow management solution that has transformed operations at Greenhill School, making work orders and event management more efficient and user-friendly. If you’re tired of juggling multiple platforms, it’s time to switch to the unified solution trusted by thousands of districts.
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