Incident IQ

case-study

Cherry Creek Case Study Infographic
Cherry Creek School District Enhances Facilities Maintenance Efficiency

Background The Cherry Creek School District, encompassing more than 53,000 students across 67 schools in western Arapahoe County, Colorado, faces the paramount need for efficient facilities maintenance and management within its various schools and facilities. Incident IQ offered a unified platform t ...

Modernizing the IT and Facilities Workflow for ISD 191

Struggling With Disconnected Systems and Siloed Support Tools Burnsville-Eagan-Savage School District 191 (also known as ISD 191) is located in suburban Minnesota, and teaches over 7,000 students from preschool through twelfth grade. The district had cycled through a few different methods of help ti ...

The Help Ticketing and Asset Management Solution That Brought Union School District Together

Background Located in the San Francisco Bay area, Union School District teaches over 5,000 students from preschool through eighth grade. Before the start of the 2021 school year, Union School’s support teams were having a difficult time managing their increasing district assets and subpar help tic ...

Unifying Support for UMÓⁿHOⁿ Nation IT and Facility Teams 

Outgrowing siloed asset management and help ticketing Located in Macy, Nebraska, UMÓⁿHOⁿ Nation Public Schools serves approximately 617 students from pre-K to 12th grade. As technology became more popular for teaching and learning, UMÓⁿHOⁿ Nation’s support teams felt their help ticketing ...

New Hanover County Schools Overhauls Technology and Facilities Support with a Unified Platform

Background New Hanover County Schools is a North Carolina school district encompassing 43 schools and almost 25,000 students. When their IT and facility support needs outweighed their current tech stack, they worked with Incident IQ to get their support teams on one unified platform.  Incident ...

Overcoming the Obstacles of K-12 IT Support with Calcasieu Parish

Background Calcasieu Parish is a preK-12 school district that teaches over 30,000 students in Southwest Louisiana. Although the district is back on its feet, Calcasieu Parish faced incredibly difficult circumstances in 2020, both from the COVID-19 pandemic and two devastating hurricanes. These chall ...

Establishing a “Game-Changing” Asset Management and Help Ticketing Solution for Democracy Prep Public Schools

Background Democracy Prep Public Schools is not your average public school district. Since being established in 2005, Democracy Prep has grown to 24 public charter schools across 5 states. Jonathan Salcedo, Director of Network Technology, knew that Democracy Prep’s unique situation demanded a bett ...

Coweta’s Frictionless Onboarding with Incident IQ

Background Coweta Public School teaches over 3,500 students in northeast Oklahoma. When Michael Carter joined the K-12 district as their new Director of Information Technology, he knew he needed to take Coweta’s asset management and help ticketing to a new level. At the time, Coweta’s IT workflo ...

The “Night and Day” Transformation of Nampa School District’s Help Ticketing and Asset Management

Background Nampa School District spans over 24 locations around Nampa, Idaho, and teaches over 14,000 students from kindergarten to twelfth grade. This northwestern district was at the forefront of one-to-one device initiatives—this school year marks their fourth year with their student device pro ...