Incident IQ

case-study

Avon Grove Charter School maximizes their integrated facilities management system

Hear from Avon Grove Charter Schools as they recount their experience expanding the Incident IQ platform, enabling iiQ Facilities and modernizing their facilities management system. Facility Operations Manager Ian Currie details everything from starting at zero to how they plan to expand the platfor ...

West Orange Public Schools Streamlines Facility Management with iiQ Facilities

Explore how West Orange Public Schools optimized their facility management with iiQ Facilities. Discover streamlined operations, enhanced communication, and improved efficiency.

Cherry Creek Case Study Infographic
Cherry Creek School District Enhances Facilities Maintenance Efficiency

Background The Cherry Creek School District, encompassing more than 53,000 students across 67 schools in western Arapahoe County, Colorado, faces the paramount need for efficient facilities maintenance and management within its various schools and facilities. Incident IQ offered a unified platform t ...

Modernizing the IT and Facilities Workflow for ISD 191

Struggling With Disconnected Systems and Siloed Support Tools Burnsville-Eagan-Savage School District 191 (also known as ISD 191) is located in suburban Minnesota, and teaches over 7,000 students from preschool through twelfth grade. The district had cycled through a few different methods of help ti ...

The Help Ticketing and Asset Management Solution That Brought Union School District Together

Background Located in the San Francisco Bay area, Union School District teaches over 5,000 students from preschool through eighth grade. Before the start of the 2021 school year, Union School’s support teams were having a difficult time managing their increasing district assets and subpar help tic ...

Unifying Support for UMÓⁿHOⁿ Nation IT and Facility Teams 

Outgrowing siloed asset management and help ticketing Located in Macy, Nebraska, UMÓⁿHOⁿ Nation Public Schools serves approximately 617 students from pre-K to 12th grade. As technology became more popular for teaching and learning, UMÓⁿHOⁿ Nation’s support teams felt their help ticketing ...

New Hanover County Schools Overhauls Technology and Facilities Support with a Unified Platform

Background New Hanover County Schools is a North Carolina school district encompassing 43 schools and almost 25,000 students. When their IT and facility support needs outweighed their current tech stack, they worked with Incident IQ to get their support teams on one unified platform.  Incident ...

Overcoming the Obstacles of K-12 IT Support with Calcasieu Parish

Background Calcasieu Parish is a preK-12 school district that teaches over 30,000 students in Southwest Louisiana. Although the district is back on its feet, Calcasieu Parish faced incredibly difficult circumstances in 2020, both from the COVID-19 pandemic and two devastating hurricanes. These chall ...

Establishing a “Game-Changing” Asset Management and Help Ticketing Solution for Democracy Prep Public Schools

Background Democracy Prep Public Schools is not your average public school district. Since being established in 2005, Democracy Prep has grown to 24 public charter schools across 5 states. Jonathan Salcedo, Director of Network Technology, knew that Democracy Prep’s unique situation demanded a bett ...