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Ticket Triage: 6 Tips to Build a Seamless Support Workflow

Two tickets arrive at your help desk at exactly the same moment, both claiming to be urgent. How do you decide which ticket to address first? If you’re doing it yourself, you’d dig into the details of each ticket. Who’s requesting, what the issue is, who is being directly affected in the momen ...

How to Start, Run, and Maintain an After-school Program

When the final school bell rings, some students hurry home, finished with the school day until the morning bell signals a new beginning. For others, the fun is just beginning as they head to various after-school programs that provide opportunities for connection, creativity, and enrichment.  Wi ...

7 Ways to Streamline School Events: A Guide for Admins & Facilities Staff

Schools offer more than compelling learning experiences for students. They’re also communities where students, teachers, parents, and other stakeholders come together to promote holistic student growth and development that contributes to a memorable school year.  School events form an integra ...

A K-12 Janitor with cleaning supplies
School Cleaning Checklist for K-12 Janitorial Staff

Keeping schools clean has always been important, but this need has become more apparent since the pandemic caused by the coronavirus. Disinfecting schools requires constant work and is a key part of a facility manager’s duties. A proper cleaning checklist should include multiple frequency cycles s ...

Summer Maintenance Checklist: How To Prepare Your School Facilities for the New School Year

Educational facilities need constant attention, and the extra protocols added during the pandemic have only made the workload more extensive. It’s hard to stay on top of daily cleaning and upkeep that happens over the course of a school year—factor in preventative maintenance, and you’ll be sc ...

How To Clean A Chromebook

School devices that are issued out to individuals—like Chromebooks—will get very, very dirty throughout the school year. You know it, and we know it. Providing Chromebook cases for school devices is a good first step for keeping them clean. But beyond that, giving them a proper cleaning will enh ...

What to Include in a Long Term Facility Maintenance Plan
What to Include in a Long-Term School Facility Maintenance Plan

Many school buildings are in need of an update, and a long-term school maintenance plan is the path to bring your school into the modern age. Unlike regular maintenance, which focuses on keeping existing equipment and systems running, a long-term facility maintenance plan outlines your school distri ...

Best Practices for School Building Maintenance

Your school likely already has a building maintenance plan in place—and if it doesn’t, it’s critical for you to implement one immediately. Timely and thorough facility maintenance keeps school buildings operating efficiently, and maintains a proper learning environment for staff and students t ...

Best Practices for Organizing IT Department Structures in Schools

School administrators who want to improve their information technology departments often devote all their efforts to technology. However, this is only one side of the equation for providing better IT services to both faculty and students. All districts need an IT department with an organizational st ...