Incident IQ

Apps

Enhanced Approval Workflows

Fee Tracker allows school-related fees to be attached to users, assets, and tickets. Generate fines, record payments and generate invoices, all through Incident IQ. Quickly attach fees to tickets, assets, and users: The Fee Tracker widget is visible when working a ticket, viewing an asset details pa ...

Blue background with colorful icon of a ticket
Advanced Ticketing

Advanced Ticketing enables districts to create more in-depth workflows with the Incident IQ platform. Assign multiple subtickets nested under a single parent ticket, create a list of tasks for every ticket, and create rules that trigger new tickets to be generated, even across products. This app is ...

Orange background with icon of multiple pieces of paper representing a stack of forms
Forms Manager

Build, manage, and distribute custom forms to collect data within your Incident IQ workflows. Digitize stacks of cluttered paperwork and keep it organized and accounted for. Import pre-existing PDF forms or build custom forms from scratch to suit your district’s specific needs. Filter and report d ...

Support Messenger

★Premium Support Messenger enables real-time communication between Incident IQ users. Easily start chat threads with requestors that are tied to tickets, or begin group chats with agents to tackle projects with a team. Stay organized with threads tied to tickets: Agents can message directly with r ...

Fee Tracker

Fee Tracker allows school-related fees to be attached to users, assets, and tickets. Generate fines, record payments and generate invoices, all through Incident IQ. Quickly attach fees to tickets, assets, and users: The Fee Tracker widget is visible when working a ticket, viewing an asset details pa ...

Support Scheduler

★Premium Support Scheduler is an Incident IQ app that lets you quickly set up support sessions with ticket requestors. Easily track these support sessions on your Incident IQ calendar, or export scheduled events to a third-party calendar. You can provide requestors with a range of available times, ...

Screen Recorder

★Premium New to the Incident IQ platform, Screen Recorder is a companion app for iiQ Ticketing that enables users to quickly record and attach screen recordings and screenshots to help tickets. Use Screen Recorder to precisely share problems and solutions, speeding up resolution times in remote su ...

Spare Pool

The Spare Pool app allows IT teams to efficiently manage spare device levels across an entire district. Easily check devices in and out of spare pools, monitor spare device distribution and device levels, and designate groups of spare devices efficiently. Spare Pool is part of iiQ Assets.  

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Announcements

Create and manage announcements for your district. Announcements make it simple to send out district-wide messages, styled based on the urgency of the announcement. Restrict announcement visibility based on user role, and select date ranges that announcements are visible.