Incident IQ

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Enhanced Approval Workflows

Fee Tracker allows school-related fees to be attached to users, assets, and tickets. Generate fines, record payments and generate invoices, all through Incident IQ. Quickly attach fees to tickets, assets, and users: The Fee Tracker widget is visible when working a ticket, viewing an asset details pa ...

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Advanced Ticketing

Advanced Ticketing enables districts to create more in-depth workflows with the Incident IQ platform. Assign multiple subtickets nested under a single parent ticket, create a list of tasks for every ticket, and create rules that trigger new tickets to be generated, even across products. This app is ...

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Forms Manager

Build, manage, and distribute custom forms to collect data within your Incident IQ workflows. Digitize stacks of cluttered paperwork and keep it organized and accounted for. Import pre-existing PDF forms or build custom forms from scratch to suit your district’s specific needs. Filter and report d ...

Support Messenger

★Premium Support Messenger enables real-time communication between Incident IQ users. Easily start chat threads with requestors that are tied to tickets, or begin group chats with agents to tackle projects with a team. Stay organized with threads tied to tickets: Agents can message directly with r ...

Fee Tracker

Fee Tracker allows school-related fees to be attached to users, assets, and tickets. Generate fines, record payments and generate invoices, all through Incident IQ. Quickly attach fees to tickets, assets, and users: The Fee Tracker widget is visible when working a ticket, viewing an asset details pa ...

Support Scheduler

★Premium Support Scheduler is an Incident IQ app that lets you quickly set up support sessions with ticket requestors. Easily track these support sessions on your Incident IQ calendar, or export scheduled events to a third-party calendar. You can provide requestors with a range of available times, ...

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Enboard SSO

Incident IQ seamlessly integrates with Enboard SSO for quick and secure access to help ticketing.

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Announcements

Create and manage announcements for your district. Announcements make it simple to send out district-wide messages, styled based on the urgency of the announcement. Restrict announcement visibility based on user role, and select date ranges that announcements are visible.  

Status Board

Public Beta Keep track of all the systems your school or district is using and track their status. Status Board allows you to easily see if any of your schools’ systems are having issues or not working. You can also update the status of systems whether they went down or if they are back online ...