Why did we create Incident IQ?
Today’s K-12 technology demands go well beyond the hardware-centric challenges of old. Incident IQ, the cloud-based technology support platform is transforming K-12 support strategies with tools for everyone involved with modern K-12 technology teams. Now, a typical school district not only uses more hardware than ever before but also depends daily on dozens of instructional software applications, an enterprise-class network, and a comprehensive Student Information System (SIS) and Learning Management System (LMS). To effectively support everything, you need a platform designed to support everything.
Incident IQ meets today’s challenge with features to not only handle the increasing quantities of hardware, but also with powerful capabilities designed specifically for the needs of instructional technology specialists, network managers, and student data information systems coordinators. Additionally, Incident IQ has a suite of asset and facilities management tools to aid districts that need a comprehensive solution.
Lexicon K-12 Solutions is an operating unit of Lexicon Technologies, Inc., which was founded in 1998 to focus on delivering improved maintenance and support programs for automatic data capture technologies (barcode scanners, rugged mobile computers, label printers, etc.). More broadly, Lexicon’s mission has always been to focus and innovate in the technology support domain for mission-critical devices and systems. We support our large nationwide customer base from two locations in metro-Atlanta. These include a 50,000 square foot state-of-the-art operations center (aka “RepairFactory”) where Lexicon/Lexicon K-12 teams manage and execute on technology device deployment and maintenance programs, as well as a 10,000 sq ft facility where customer care, cloud solutions, sales, marketing and administration teams are headquartered.
Travis Collins, President and Chief Executive Officer
R.T. Collins, Vice President and General Manager
David Word, Vice President, Operations
Matthew Krivanek, Vice President, Marketing
Jason Martin, Chief Software Architect
Jorgen Von Tangen, Development Team Manager