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A new platform to redefine K-12 IT management

ATLANTA (June 25, 2017) — Lexicon Technologies launches Incident IQ, a new K-12 help desk platform that fills critical gaps currently overlooked in education. Incident IQ is the only tool that answers the growing demand for technical support and leader empowerment (two of ISTE’s Essential Conditions), created by the influx of technology in classrooms today.

 

More than 100 schools piloted Incident IQ in 2016/2017 school year, and the platform is now available to districts nationwide for instructional technology management.

“There is real promise in classroom transformation, yet no one talks about the challenges that come along with managing and efficiently supporting all this new technology, like limited staff and resources. That’s why we built Incident IQ — to address the requirement for effective, productive IT support in modern K-12 schools,” said Lexicon Technologies CEO Travis Collins.

Similar to help desk products used by large enterprises, Incident IQ is complete with asset tracking and analytics for teams in technology-dense instructional settings, who often manage thousands of devices in dozens of locations. Unlike other support platforms, Incident IQ is unique in its design and mission—it is entirely architected for schools to better support teaching and learning.

“In a few clicks I can enter a technology issue and get right back to teaching,” said Nicole Kirby, a 5th grade teacher in Rockdale County, a 1:1 school district near Atlanta, Georgia. “Plus, now I trust that issues will be resolved in a timely manner.”

Schools have increased their rate of IT support resolution by 40 percent within the first year of implementing Incident IQ. Incident IQ Mobile and automated help ticket routing are two of many features that improve team efficiency.

“Managing technology should be simpler,” said Chief Software Architect Jason Martin. “School users should only have to log into one system, so we’ve architected Incident IQ with integration capabilities for single sign on, asset tracking, student information system (SIS) integration and even email communication.”

Beyond the benefits to teachers and IT support teams, Incident IQ empowers district leaders with actionable data unavailable through any other K-12 help desk product. Statistics such as common incidents and response times are viewable by date range, location and technician, and can be easily exported to a PowerPoint or PDF for sharing with other stakeholders and decision makers.

“We needed a robust infrastructure for tracking IT devices, and so Incident IQ has become that critical hub for us,” said Michael Rotjan, Instructional Data Coordinator for Rockdale County Public Schools.

Ultimately, Incident IQ frees up time for everyone, allowing teachers and curriculum support staff to focus on what matters most: improving student achievement. Discover more at IncidentIQ.com.

 

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